THMGT203-23B (HAM)

Tourism and Hospitality Enterprise Management

15 Points

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The University of Waikato
Academic Divisions
Division of Management
School of Management and Marketing

Staff

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Convenor(s)

Anne Zahra

Anne Zahra
5087
MSB.4.04
See Moodle
anne.zahra@waikato.ac.nz

Lecturer(s)

Administrator(s)

: helena.wang@waikato.ac.nz

Placement/WIL Coordinator(s)

Tutor(s)

Student Representative(s)

Lab Technician(s)

Librarian(s)

: em.pooley@waikato.ac.nz

You can contact staff by:

  • Calling +64 7 838 4466 select option 1, then enter the extension.
  • Extensions starting with 4, 5, 9 or 3 can also be direct dialled:
    • For extensions starting with 4: dial +64 7 838 extension.
    • For extensions starting with 5: dial +64 7 858 extension.
    • For extensions starting with 9: dial +64 7 837 extension.
    • For extensions starting with 3: dial +64 7 2620 + the last 3 digits of the extension e.g. 3123 = +64 7 262 0123.
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What this paper is about

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This paper examines:

1) The establishment and management of tourism and hospitality enterprises

2) Strategies for ethics, business sustainability, and environmental responsibility

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How this paper will be taught

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This paper will be delivered as a FLEXI paper. This means that your learning can be done both face-to-face (on campus) and online, giving you lots of flexibility as to where and how you learn during the trimester.

Lectures are central to this paper. All lectures will be delivered in real-time and recorded. Recorded lectures can be accessed through Moodle. Refer below to the topics that will be covered in lectures.

Activities, videos, and discussion questions will take place after the lecture, on the previous week's topic, during the timetabled three-hour lecture. These activities will not be recorded, however, all material will be available in Moodle.

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Required Readings

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ISBN: 9780170274845 : eBook: Strategic Management for Tourism and Hospitality Enterprises

Here is the link for students they get 15% off using discount code NZ15OFF

https://www.cengagebrain.co.nz/shop/en/NZ/storefront/newzealand?cmd=CLHeaderSearch&fieldValue=9780170358583

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Learning Outcomes

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Students who successfully complete the course should be able to:

  • Identify and analyse linkage between general and operations management to achieve quality outcomes and customer satisfaction in the tourism and hospitality enterprise.
    Linked to the following assessments:
  • Identify and evaluate synergies for efficient and effective tourism and hospitality human resource and service management.
    Linked to the following assessments:
  • Scrutinise and evaluate systems and tools of various departments in the enterprise to achieve financial efficiencies and profitability.
    Linked to the following assessments:
  • Evaluate and synthesise impacts of business ethics and environmental responsibility on the management in current global tourism and hospitality operations
    Linked to the following assessments:
  • Communicate effectively both orally and in writing with a diverse business clientele.
    Linked to the following assessments:
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Assessments

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How you will be assessed

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The internal assessment/exam ratio (as stated in the University Ca lender) is 1:0. There is no final exam.
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The internal assessment/exam ratio (as stated in the University Calendar) is 100:0. There is no final exam. The final exam makes up 0% of the overall mark.

The internal assessment/exam ratio (as stated in the University Calendar) is 100:0 or 0:0, whichever is more favourable for the student. The final exam makes up either 0% or 0% of the overall mark.

Component DescriptionDue Date TimePercentage of overall markSubmission MethodCompulsory
1. Practical Topic Review
28 Jul 2023
5:00 PM
10
  • Online: Submit through Moodle
2. Practical Topic Presentation
11 Oct 2023
5:00 PM
15
  • Online: Submit through Moodle
3. Weekly Lecture Topic Research and Reflection
27 Sep 2023
9:00 AM
45
  • Online: Submit through Moodle
4. Practical Topic: Final Report
2 Oct 2023
5:00 PM
30
  • Online: Submit through Moodle
Assessment Total:     100    
Failing to complete a compulsory assessment component of a paper will result in an IC grade
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